Refunds and Cancellations
This section contains information for individually purchased, full-price, 1-Hour Sessions as well as Express Sessions.
Booked sessions may be cancelled for a full refund or rescheduled up to 24 HOURS before the session start time.
Cancellations within 24 hours will result in forfeiture of the full booking deposit (50% of the service price).
No-shows appointments will be charged the full amount for the session.
Cancellations within 24 hours will result in forfeiture of the full session price, as the full session amount is due at booking. Please contact firstname.lastname@example.org for questions and considerations.
No refunds will be given for packages. Best practice is to book an individual session before buying a package.
If the Student is late to their session, the session will still end at the designated time.
If a student does not arrive by the halfway point of their session (30-minute mark for hour long, and 15-minute mark for express), the student will be considered a no-show and charged the full amount for the session.
The teacher may reschedule or cancel sessions up to 24-hours before the session start time.
If the teacher cancels within 24-hours of the session, the Student has the following options:
- Request a full refund
- Reschedule the session and receive a credit towards another session
If the Teacher misses a session without notification, the student will receive a full refund.